To order a search either select the 'Order now' button to the right hand side of the product. Alternatively, select the 'How to order' button which will elaborate on further details in the ordering process
Internet Explorer 9 and above, Mozilla Firefox, Microsoft Edge and Google Chrome.
From the My Searches landing page, please select the search order ID you wish to query. You will be directed to the Search ID Order Summary page. To raise a query and/or add additional information and/or products to your order, select the button named Raise query/Add information located at the bottom of the page under Search Order communication history. When raising a query, you can view responses in the Search Order communication history section by clicking the collapsible + sign.
From the My Searches landing page, please select the search order ID you wish to cancel. You will be directed to the Search ID Order Summary page. To raise a request to cancel an order, select the button named Raise cancellation request located at the bottom of the page under Search Order communication history. Please note that orders in progress, partially or fully completed may be subject to charges if a cancellation request has been raised. When raising a cancellation request, you can view responses in the Search Order communication history section by clicking the collapsible + sign.
When a search order is submitted, our estimated delivery date begins from the following working day after your search was submitted.
Once you have added the additional recipient email address, you must select the tick box next to the address within the drop down menu on the Order Summary page prior to submitting the order.
Make sure that your browser is zoomed in at 100%. If the problem continues after you have changed the level to 100%, save the search as a draft and restart your browser.
For your security, our system will automatically sign you out when your session has been inactive for more than 20 minutes. However, your search will be saved as a draft and when you sign back in, it will be visible for you to complete.
